Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world.

This hands-on workbook provides the knowledge, insight, and practical exercises you need to master Six Sigma and put it to work in your business.

Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes.

Readers find a new and much broader conceptualization of how lean-business methods might apply across entire customer experiences, rather than just manufacturing processes.

This is not just an updated version of the previous Lean toolbox but a different way to approach what is in effect the Best Current Method of production.

"The Toyota Way Fieldbook" will help other companies learn from Toyota and develop systems that fit their unique cultures.